Complaints Policy

At Dafna KG, we undertake to provide a friendly and safe environment in which pupils will be helped to achieve their potential, both academically and socially.We believe that a close partnership between the school, parents, and pupils is essential to ensure pupil progress and well-being. In support of this, parents are invited to enter a Home-School Agreement. This agreement sets out the school’s aims and values, as well as the responsibilities of the school and parents, and our expectations of pupils.

Through our program of meetings between parents and teachers, as well as through informal contact, we provide opportunities for parents to raise matters of concern about the curriculum

  • Complaint must be addressed through the Homework Diary.
  • If the complaint is not resolved through the Homework Diary, the parents may contact the administration to arrange an appointment for the teacher to call them whenever possible. 
  • All serious issues should be recorded in written form through the Parent Contact Form.
  • A meeting can be arranged between the parents and the concerned teacher.
  • If the problem persists the matter will be referred to the principal.
  • The KG will offer a meeting with the parent or other complainant, as far as possible at a mutually convenient time. At that meeting, and through discussion, the staff will seek an acceptable outcome, to the satisfaction of all parties involved.
  • If the staff is unable to resolve the complaint within 10 school days, or is the subject of the complaint, the staff or the complainant can refer it to the Principal.
  • The principal will ask for the complaint to be put in writing (Parent Contact Form). It is helpful if the complainant can set out their concern in detail, but this is not essential. The principal will arrange a meeting of the complaints committee of the governing body, as far as possible at a time convenient to all parties, within 15 school days. The complainant and any member of staff about whom there are complaints will be invited to the meeting. Any person invited can bring a friend or supporter if they wish.
  • If the complaint is complex, the Principal can appoint an investigating officer to gather evidence and conduct preliminary interviews. The investigating officer will then support the complaints committee in hearing the case.
  • The complaints committee will consider any written material, and also give the person making the complaint and the principal and staff an opportunity to state their case and to question the other side. The committee will ensure that all presented are treated fairly.
  • The committee will give a decision as soon as possible after the hearing, and will confirm it in writing, along with the reasons for their decision. The letter will also explain the right of appeal to an external body if the complaint is not accepted.
Fathima LafirPrincipal
Mirna AhmadSocial Worker/Nurse
Marwa MahmudSecretary
Asma BassamReceptionist
Respective Class TeacherClass Teacher
Dina RagabTeacher for Arabic and Islamic Studies